Return & Refund Policy – Dera Indian Spice

Last Updated: June 2026

Welcome to Dera Indian Spice. We strive to provide high-quality food and excellent service. Please read our Return & Refund Policy carefully before placing an order.

Food Orders

Due to the nature of freshly prepared food products, we generally do not accept returns once an order has been prepared, delivered, or collected.

Refund Eligibility

A refund or replacement may be considered in the following situations:

• Incorrect items were delivered.
• Items were missing from your order.
• Food arrived damaged or unsuitable for consumption.
• The order was cancelled by Dera Indian Spice.
• A significant issue occurred during preparation or delivery that was our responsibility.

Reporting an Issue

If you experience any problem with your order, please contact us as soon as possible, preferably within 30 minutes of receiving your order.

When contacting us, please provide:

• Order number
• Customer name
• Description of the issue
• Photographs (if applicable)

This helps us investigate and resolve the matter quickly.

Non-Refundable Situations

Refunds will generally not be issued for:

• Change of mind after the order has been prepared.
• Incorrect information provided by the customer (address, phone number, or order details).
• Delays caused by circumstances beyond our control, including severe weather, traffic conditions, or third-party delivery services.
• Personal taste preferences where the food was prepared according to the menu description.

Order Cancellations

Orders may be cancelled before preparation begins. Once food preparation has started, cancellation requests may not be accepted.

Approved Refunds

If a refund is approved:

• Refunds will be processed to the original payment method.
• Processing times may vary depending on your bank or payment provider.
• Partial refunds may be issued where appropriate.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact Dera Indian Spice through our customer service channels.

Thank you for choosing Dera Indian Spice. We appreciate your trust and look forward to serving you.